Empowering Better Lives for Pets

At sunframe, we are committed to delivering exceptional pet care solutions through a customer-centric and innovation-driven approach.

We believe that a pet is more than just a companion – it’s family. That’s why we prioritize rigorous quality standards, sustainable practices, and meaningful design in everything we do

Product Introduction

FAQ

When will my order be shipped?

"Thank you for your order! We typically process and ship orders within 1-2 business days. You'll receive a tracking number via email once your package is dispatched. Delivery usually takes 5-7 business days domestically."

Do you offer international shipping?

Yes! We offer worldwide shipping to most countries. International delivery takes 7-14 business days depending on destination. Please note that customs fees may apply in some regions.

How can I request a return?

"To initiate a return:
Log in to your account
Select 'Request Return' under your order
Print the prepaid return label (if eligible)
We accept returns within 30 days of delivery.

What is your return policy?

"Return shipping is free for defective/wrong items. For other returns, a $6.99 return fee will be deducted from your refund. Premium members enjoy free returns on all orders."

Where can I find detailed product information?

On the Product Page:
Scroll down below the main image to see:
✓ Full specifications
✓ Materials & dimensions
✓ Care instructions
✓ Compatibility info
You can send email to ecom.sunframe-tog@outlook.com for help